Building your dream home is an exhilarating journey, but it’s also such a significant investment that requires careful planning and consideration. Selecting the right home builder is so important to ensuring the success of your project.



1. What’s included in the build, and what’s not?

Understanding the scope of your contract is crucial to avoid any surprises down the road. Ensure clarity on what’s included as standard and what may require additional costs or upgrades.

2. What’s the building process like? 

Knowing the process of the building journey will allow you to feel empowered during each stage of the build. We have a step by step guide which you can read here. 

3. How does the builder maintain quality materials and workmanship? 

Quality is an obvious non-negotiable when it comes to your new home. At New Gen homes we make our Truecore steel frames and roofs at our factory.  Selecting materials and ensuring top-notch craftsmanship throughout the construction process will give you confidence that your home will stand the test of time.

4. What steps are taken to prioritise energy and sustainability? 

Enquire and learn about the builder’s approach to energy-efficient design and sustainable building practices. At New Gen, we’re committed to building homes that are not only beautiful but also sustainably responsible.

5. How will communication be handled throughout the project? 

Clear and open communication is key to a successful build. Ask about the channels of communication available and how often you can expect updates on the progress of your home. With New Gen you will have access to our @ Home Customer portal which gives you 24/7 access so you can monitor the progress of your new home. All important documents such as contract plans are securely stored on the portal and because it’s s mobile friendly, it’s all at your fingertips.

6. What’s the builder’s experience and track record?

Experience speaks volumes in the home-building industry. Take the time to research the builder’s background, past projects and client testimonials to ensure they’re the right fit for your needs and your expectations – New Gen is powered by Summit Homes Group which has over 45 years’  experience and has helped more than 40,000 WA families realise their new home dreams. Our extensive track record and longevity stand as a testament to the trust you can place in us when building your new house.

7. Does the builder carry home indemnity insurance?

Peace of mind is paramount when embarking on a construction project. Ensure your builder has the necessary insurance coverage to protect you in the event of unforeseen circumstances.

8. How are potential cost fluctuations managed?

Construction costs can fluctuate due to various factors. Find out how the builder handles potential cost increases and whether there are provisions in place to address unforeseen expenses.

9. What are the warranty periods for the home and its components?

We stand behind the quality of our workmanship and materials that’s why we have a 25 year structural warranty. Ask about the warranty coverage for your new home and any individual components to ensure you’re adequately protected. Check out our Aftercare here. 

10. What post-construction support is available?

Our commitment to your satisfaction doesn’t end when construction does. It’s important to ask about the builder’s post-construction support services and how they handle any issues or concerns that may arise after you move in. With New Gen, If you encounter any problems with your home within the first six months from practical completion, our service Department is available to offer home maintenance advice, and where necessary, undertake rectification of defects on your home.


Asking these essential questions will empower you to make an informed decision and embark on your home-building journey with confidence. At New Gen Homes, we’re here to guide you every step of the way, ensuring your vision becomes a reality. We’re here to build for your future lifestyle

Design & building

10 Questions to Ask Your Home Builder Before Construction StartsImage
Building Tips

May 1, 2024

10 Questions to Ask Your Home Builder Before Construction Starts

How to prepare for your Pre-Start MeetingImage
Building Tips

April 4, 2024

How to prepare for your Pre-Start Meeting

Small Lot, Big Benefits: The Advantages of Narrow Lot Home DesignsImage
Building Tips

March 27, 2024

Small Lot, Big Benefits: The Advantages of Narrow Lot Home Designs

How to choose the right floorplan that works for youImage

July 30, 2023

How to choose the right floorplan that works for you